Store Policies

 

GOT A QUESTION?

If you don't see your answer below, email or call us anytime at sales@littlefirebirddesigns.com  (865) 444-4679

Please note that once your order is placed, we cannot make any adjustments to the order.

Please make sure to check that you’ve put your correct shipping address, as we cannot be held responsible for any lost packages due to incorrect information.

SHIPPING INFORMATION

FREE GROUND SHIPPING FOR ALL DOMESTIC ORDERS OVER $150

Little Firebird designs uses a number of providers for domestic delivery within the United States.

Orders placed on littlefirebirddesigns.com will ship within 2 business days. Business days are Monday - Friday, excluding observed holidays. We do not ship orders on weekends.

Please note that this is a guideline only and does not take into account possible delays caused by address or payment verification. LFD will contact you if there is an issue with your order that may cause a delay.

Your shipping cost is calculated at checkout based on the service selected, your shipping address, and final weight of your order.

All standard orders will be shipped USPS GROUND. Just can’t wait? You can also select a different option during checkout! 

Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages once they are shipped.

All packages with an order value of $500 or more will require signature for delivery.

Prices displayed on our site are US dollars and exclusive of taxes. Sales tax will only be charged on orders shipped within Tennessee.

 

TRACKING YOUR ORDER

Tracking information will be emailed to you as soon as your order has shipped! Please allow 24-48 hours for the status of the shipment to update and correctly display on the UPS website.

 

RETURNS & EXCHANGES

We get it – sometimes it just doesn’t work out. Items purchased on littlefirebirddesigns.com can be returned within 15 days of order delivery.

To start a return or exchange, please email us directly at info@littlefirebirddesigns.com.

  • Return or exchange requests must be submitted within 15 days of delivery confirmation.
  • Merchandise must be received back within 10 days after your Return Authorization is issued. All returns received within the 10-day period will be processed as a refund to the original payment card. After your return is processed with littlefirebirddesigns.com, please allow 4-5 business days for the merchant credit to post to your card.
  • Please note all returns received 10 days after your Return Authorization was issued will be processed as a store credit.
  • Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.
  • Merchandise doesn't fit quite right? We can make your piece smaller or larger to fit your needs. Just email us for a fitting return and we will send you a prepaid label for return shipping to us.
  • Damaged/Broken Merchandise? Our pieces are carefully created with love, but we understand that sometimes after a lot of wear our items could fail. We will happily fix anything that doesn't work out for you. If something sadly breaks, don't panic, collect the beads you can, and email us - we will send you a prepaid return shipping label so that we can fix your piece ASAP and get it back to you! *Please note that if some beads are lost, broken or damaged we will do our best to replace those beads with the exact ones or similar- due to the rare nature of some of our items we cannot guarantee that your piece will come back exactly as it used to be- but WE WILL DO OUR BEST!

HOW TO SEND YOUR RETURN:

  • Print the email with the Return Authorization number and place in box.

Send your package to:

Little Firebird Designs

220 W. Jackson Avenue #207

Knoxville, Tennessee 37902

Packages received without a Return Authorization Number will not be accepted.

Need more help? Feel free to contact us: Sales@littlefirebirddesigns.com (Please allow 24-48 hours for customer service to email you back).

Our hours of operation for shipping and customer service are Monday through Friday, 8:30 AM to 7 PM EST, excluding weekends and major holidays.

Observed Holidays Include:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve
  • Christmas Day

 

INTERNATIONAL POLICY

 

We offer International Shipping to select countries with DHL. All international orders are shipped via DHL, and the shipping rate will be determined at checkout, based on shipping destination, items purchased, and the weight of each item.

The calculated shipping rate at checkout also includes all applicable duties, taxes and fees. The price you pay at checkout is the final price.

Please make sure to put your correct shipping address at checkout, as we cannot be held responsible for any lost packages due to incorrect information.

Orders placed on littlefirebirddesigns.com will ship within 2 business days. Business days are Monday - Friday, excluding observed holidays. We do not ship orders on weekends.

Please note that this is a guideline only, and does not take into account possible delays caused by address or payment verification. LFD will contact you if there is an issue with your order that may cause a delay.

You will receive a confirmation email with tracking information once your order ships, so you can follow your package’s journey!